“User” is someone who accesses, browses, crawls, scrapes or in any way uses the Service. The terms “We”, “Our” and “Us” refer exclusively to SurgicalHQ, a Delaware corporation. The terms “You”, “Your” and “Yourself” refer exclusively to You, as a User of the Service. The term “Personal Information” means information that You provide to Us, which personally identifies You as an individual to be contacted or identified, such as Your name, telephone number, e-mail address and any other data that is tied to such information.
We may collect and store information about You when You use the Service. We use the information to fulfill Your requests, improve the Service’s quality, provide the Service’s functionality, personalize Your experience, track usage of the Service, provide feedback to third-party businesses listed on the Service, display relevant advertising, market the Service, provide customer support, message You, back up Our systems to allow for disaster recovery, enhance the security of the Service, and comply with legal obligations.
Among the information We collect, please note:
(a) Account information: If You create an account with Us in order to take advantage of the full range of the Service offered by SurgicalHQ, We may ask for and record Personal Information such as Your name, address, e-mail address, phone number(s) and other information You may provide with Your account, such as Your gender and birth date. Your name, as well as any photo You submit through the registration process, will be publicly displayed as part of Your account profile. We may use Your e-mail address or phone number(s) to send You updates and news, and contact You on behalf of other users of the Service (such as other users who send messages to You). You may choose to not receive communication of this type by accessing the “Account” tab on the Service and updating Your notification settings.
(b) Submissions: We may store, use and publicly display Your submissions. When We display Your submissions, We do so together with Your account user name. The term “submissions” refers to the information that You submit or post to the Service for public display, such as ratings, reviews, photos, compliments and the information that You display as part of Your account profile. We may display Your submissions through the Service, share it with businesses, and further distribute it to a wider audience through third-party sites and services.
(c) Contact: You can invite Your friends to join the Service by providing Us with their contact information, or by allowing Us to access Your contacts from Your computer, mobile device, or third-party sites to select which friends You want to invite. If You allow Us to access Your contacts, We may transmit that information to SurgicalHQ long enough to process Your invitations.
(d) Feedback: If You contact Us in order to provide feedback, register a complaint or ask a question, We may record additional Personal Information and other content that You provide in Your communication so that We can effectively respond to Your communication.
(e) Personal Messaging: In order to allow You to send and receive personal messages to other registered Users of the Service, We record the messages that You send and receive using the Service’s personal messaging feature. We also record messages sent directly to Us.
(f) Transactional Information: If You initiate a transaction through the Service, such as a reservation, We may collect and store information about You, such as Your name, phone number, address, email, and credit card information, as well as any other information You provide to Us, in order to process Your transaction, send communications about them to You, and populate forms for future transactions. This information may be shared with third parties for the same purposes, such as the Business Account listed on SurgicalHQ you are requesting a reservation. SurgicalHQ does not disclose Your Personal Information to third parties for the purpose of directly marketing their services to You unless You first agree to such disclosure. When You submit credit card numbers, We encrypt that information using industry standard technology. If You write reviews about businesses with which You transact through the Service, We may publicly display the fact that You transacted with those businesses.
(g) Communications: When You sign up for an Account or use certain features, You are opting to receive messages from SurgicalHQ businesses and SurgicalHQ itself. You can manage some of Your messaging preferences, but note that You cannot opt out of receiving certain administrative, transactional, or legal messages from SurgicalHQ. For example, if You make a reservation through the Service, We may send You messages about Your reservation using the contact information You provide, including SMS text messages to Your phone. We may also track Your actions in response to the messages You receive from SurgicalHQ or through the Service, such as whether You deleted, opened, or forwarded such messages. If You exchange messages with others through the Service, We may store the messages in order to process and deliver them, allow You to manage them, and We may review and disclose them in connection with investigations related to the operation and use of the Service. We may not deliver messages that We believe are objectionable, such as spam messages or requests to exchange reviews for compensation. If You send or receive messages through the Service via SMS text message, We may log phone numbers, phone carriers, and the date and time that the messages were processed. Carriers may charge recipients for texts that they receive. We may also store information that You provide through communications to Us, including information from phone calls, letters, emails and other electronic messages, or in person. If You are a representative of a business listed on SurgicalHQ, including Users of SurgicalHQ Business Accounts, We may contact You, including by phone or email, using the contact information You provide us, make publicly available, or that We have on record for Your business.
(h) Activity: We record information relating to Your use of the Service, including, but not limited to, the pages You view, Your browser type, cookies (as defined below), history, browsing history, IP address, requested URL, referring URL and timestamp information. We use this type of information in order to administer the Service and provide the highest possible level of service to You. We may also use this information, in the aggregate and at the individual user-level, to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Service. We may also use the above-referenced information to promote certain SurgicalHQ or third-party products or services to You.
(i) Reformatting: We may reformat images You upload to match format sizes predefined in Our Service such as Your profile image as displayed on Our Service.
Intended to make the Service work in the way You expect.
Intended to prevent fraud, protect Your data from unauthorized parties, and comply with legal requirements.
Intended to remember information about how You prefer the Service to behave and look.
Intended to allow or prevent notices of information or options that We think could improve Your use of the Service.
Intended to make advertising more relevant to Users and more valuable to advertisers.
Intended to help Us understand how visitors use the Service.
We may distribute Your submissions to third parties, as permitted pursuant to Our User Agreement. Such third parties, with or without Our knowledge or consent, may, in turn, publicly display or publish Your submissions in connection with their own websites and media platforms. When We distribute Your submissions to third parties, We typically include Your account name, but not Your Personal Information, unless You include Your Personal Information in Your submissions.
We may rely on third-party providers to support or provide some of the services that are available through the Service, such as booking appointments and promotion purchases. We may also rely on third party providers to perform certain services for Us in connection with Your use of the Service, such as network security, communications and hosting services, payment processing, Our own marketing of the Service, and other functions. We may share information from or about You with these third-party providers so that they can perform their services or complete Your requests. These third-party providers may share information with Us that they obtain from or about You in connection with providing their services or completing Your requests. Third-party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of Our web pages utilize framing techniques to serve content to You from Our third-party providers, while preserving the look and feel of the Service. In such cases, please note that the information You provide is being provided to the third party.
We may share information from or about You, Your devices, and Your use of the Service (such as which businesses You bookmark) with businesses listed on SurgicalHQ. Keep in mind that businesses may see Your submissions (as defined in Section 1(b) above) and receive information about Your transactions with them, regardless of Your settings.
We may share User information in the aggregate with third parties, such as advertisers and content distributors. For example, We may disclose the number of Users that have been exposed to, or clicked on, certain advertisements.
We may use third party advertising companies in order to issue internet advertisements when You use our Service. These companies may use information (not including Your name, address, e-mail address or telephone number) about Your visits to our Service and other websites in order to provide targeted advertisements of goods and services of interest to You. We do not guarantee or make any representations that We will not transfer Your information to third parties. Additionally, You acknowledge, confirm and assent to such transfer to third parties.
If You sign up for SurgicalHQ using Your Facebook or Google account or link Your SurgicalHQ account to Your account with a third-party service like Facebook or Google, We may receive information about You from such third-party service. We may use this information to help You create Your account on SurgicalHQ and connect and share public content with Your friends and followers. Please note that if You interact with Facebook, Google, Twitter or other third-party icons through the Service, including “Like”, “Share”, or similar buttons, those companies may collect information about You, such as Your device’s IP address. Your interactions with these and other third parties are governed by the third parties’ privacy policies.
You may choose to provide Us with another person’s e-mail address so that that person may be invited to create an account or book with a business on the Service. We use this information in order to contact and, if necessary, remind that person about the invitation. By providing Us with another person’s e-mail address, You represent to Us that You have obtained the consent of the person concerned with regard to such disclosure to Us of their Personal Information. All invitees are provided with the option not to receive further invitations. We may disclose such information if required to do so in order to comply with legal process, as described above.
The Service may contain links to third-party websites to which We have no affiliation. We may share Your Personal Information with those third parties, and are not responsible for their privacy practices. We suggest that You read the privacy policies of all such third-party websites.
To the extent that You include Personal Information in Your submissions (such as a photo of Yourself), third parties may be able to identify You, associate You with Your user account and/or contact You. Please do not include information in Your submissions that You expect to keep private. In addition, You can reduce the risk of being identified personally by choosing a fictitious account name, though doing so could detract from the credibility of Your submissions. As a registered SurgicalHQ User, You can modify some of Your Personal Information and Your privacy preferences by accessing the “Account” section of the Service.
The Service is intended for audiences above 13 years old. The Service is not directed to children 13 and under. We do not knowingly collect Personal Information from children under 14. If You become aware that a child has provided Us with Personal Information without parental consent, please write to Us using Our Contact address, as described in section 13 below. If We become aware that a child under 14 has provided Us with Personal Information without parental consent, We will take steps to remove such information and terminate the child’s account
SurgicalHQ does not disclose Your Personal Information to third parties for the purpose of directly marketing their services to You unless You first agree to such disclosure. If You have any questions regarding this policy, or would like to change Your preferences, You may contact us at the address listed below.
156 2nd Street
San Francisco, CA 94105